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Protect Your Reputation.
Grow Your Business.

From Google to Trustpilot, we help you manage reviews, strengthen credibility, and turn customer feedback into lasting growth.
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Customer reviews and reputation management

Why Reputation Management Matters

Your reviews define how customers see your brand.

88% of customers trust online reviews as much as personal recommendations. Consistent, professional responses show reliability — and directly influence conversions, SEO visibility, and brand perception.

Our Review & Reputation Management service ensures your business always looks its best online, building confidence and loyalty with every interaction.

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Our Packages

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Starter

  • Professional review responses
  • Monthly reputation monitoring
  • Sentiment summary insights
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Growth

  • Custom review request setup (Email & QR)
  • Enhanced brand reputation reports
  • Priority response turnaround
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Premium

  • Full reputation management
  • Advanced analytics & reports
  • Team tone-of-voice training
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How Our Reputation Management Works

A simple, transparent process designed to strengthen your business credibility online.
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1

Audit & Setup

We assess your current online reputation, identify opportunities, and set up monitoring across Google, Trustpilot, and social platforms.

2

Professional Replies

Our team responds to every review — positive or negative — with thoughtful, on-brand messages that reflect your business values.

3

Growth & Insights

We encourage new customer reviews and provide monthly insight reports so you can track your progress and online sentiment trends.

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Frequently Asked Questions

Everything you need to know about improving your online reputation and generating more 5-star reviews.

Why is online reputation management important?
Your reputation shapes how potential customers see your business. 90% of people check reviews before choosing a service — strong online feedback builds trust, credibility, and conversions.
How can you help me get more Google reviews?
We create custom review request systems using automation, email templates, and links tailored to your business. This helps your happy customers leave reviews easily while staying fully compliant.
Can you respond to reviews on my behalf?
Yes — we professionally manage replies to both positive and negative reviews, ensuring responses reflect your tone, professionalism, and brand voice.
What platforms do you cover?
We manage reviews across Google, Trustpilot, Facebook, and industry-specific directories — keeping your reputation consistent everywhere your customers find you.
How do you handle negative reviews?
Our team crafts thoughtful, brand-safe responses that show empathy and professionalism — often turning negative experiences into opportunities to build customer trust.
Can you track my business’s review performance over time?
Absolutely. You’ll receive monthly reports tracking review growth, customer sentiment, and platform trends — giving you a clear view of your online reputation’s progress.
How quickly will I see results?
Many clients notice an increase in positive reviews and engagement within the first few weeks. Long-term consistency delivers lasting credibility and visibility on Google.
How do I get started?
Simply fill out our enquiry form or email info@broderickms.com to book a free consultation and tailored review strategy.

Trusted by Irish Businesses Nationwide 🇮🇪

“Benat at Broderick Media Solutions was a game-changer for my small business! He revamped our social media and brand strategy, leading to a 75% revenue increase, 120% Instagram boost, and 250k+ TikTok views. Highly recommend!”

Rose Carroll Hunt

Picture Perfect Scrabble

“Benat really tried to capture the brand I was trying to portray. Since working together, Comfort Kitchen has seen increased engagement and more customer enquiries/orders.”

Head Chef / Owner

Comfort Kitchen

“Benat has been fantastic — very hands-on and easy to deal with. He’s done a brilliant job managing our social media, and I’d highly recommend him to any small business looking for reliable, professional support.”

Director

Merrion Maintenance

“Excellent service — educated me along the way. Fantastic from start to finish. Benat really understood the brief outlined at our initial meeting. No hesitation recommending him!”

Emmet Gleeson

Gleeson Healthcare Consultancy